Originally Posted by williwaw

Tried to use my 25k companion certificate today and get a weird error. I get to the final payment step and it errors out with a nondescript error. (Feels like phantom space experience).

Called in and CSA told me one challenge with the new mileage companion certs is there is no manual work around for them like previous products. She started an IT ticket. But the problem persists for me across different browsers, devices and even networks. Just a boring domestic PDX-SNA one way redemption.