Originally Posted by
Cara200
I have responded to a number of BA surveys over the last few years complaining about the inconsistency of service levels, particularly on LH routes in J - some very good, many ok-ish and a few very poor. But having done 6 J flights and 2 Y flights in the last 4 months, the service has been exemplary on all. Fantastic, friendly crews and no “jobsworths”. On each occasion I have thanked the cabin services director (can never remember the official title). Is BA getting its service act together or have I just been lucky?
That’s great! I certainly wouldn’t say it’s across the board. I done a couple last week and found the service was better in Club Europe than Club World.
I wish my experience was the same, I love BA Holidays and think their team are great - also being based in the UK, BA tend to have the best routings.