Originally Posted by alanyhq

I think the red flag is definitely my second redemption, I give my account to her because she needs to secure the ticket (travel during China National Day and I don't have too much time to help her for this booking) Her original travel date was affected by the typhoon in Hong Kong, so she also logged into my account to change it.

I called Cathay on Monday and they said background team blocked my account and gave me the member terms.



They have created a case for me but so far no message from them so far. I hope Cathay can give me a chance to explain this. Thanks @littlevoices for this useful link. I was really surprised, because they should be tracking people who often use miles to redempt tickets, not people like me who have only used them twice.