Originally Posted by nacho

I have a non-fuctioning seat pocket in Y in a TK flight last month and a broken USB port and got ZERO help and compensation. Their reply was: you can pay to choose better seats... All I wanted was a seat that has all the functions it promised. I'm not asking for special treatment or anything, just a damn working seat.

I have been their elite member for more than 12 years and now I vote with my wallet.