They said there was nothing they could do as it was a technical malfunction that they were not able to fix. They said it would be fixed after we landed in Heathrow which obviously didn’t help me at the time.

Both the senior cabin crew and the pilot apologised in their final announcement. They said it was logged with Malaysia Airlines in Kuala Lumpur who advised to continue to Heathrow and I have since submitted a form on the website and had a response to say they will investigate and get back to me within 14 days.

I’m not expecting much, and I’m not even an enrich member as I collect with British Airways so I don’t even think they can offer me points.