Originally Posted by
jsloan
1 - You're not "entitled' to anything.
2 - You didn't pay anything for that seat, so there is nothing to refund; hence, your refund request was denied.
Contact customer service and ask for compensation -- point out that you specifically upgraded the E+ subscription to use it on this flight. If you know what the standalone E+ fee was on the flight, mention that as well. UA may -- at their discretion -- give you an ETC to compensate you for your troubles.
This is the downside of purchasing a subscription -- the nice part is that you get E+ for no additional charge for a year; the downside is that the subscription isn't guaranteed and you may end up in E- and there's nothing for them to refund to you.
Right, I sort of agree. I'm not protesting that there *wasn't* an E+ seat for me to pick. Or that I got pushed out a of a seat because of a plane change, which would be reasonable. I am upset because I obtained my E+ seat (which I had basically paid for the right to pick via the subscription) and was then involuntarily removed from said E+ seat to which I had "become" entitled (by purchase and by nature of my having picked that seat). Basically, UA can't sell E+ subscriptions and then boot you from the E+ when it suits them. And that's basically what happened here.