FlyerTalk Forums - View Single Post - Refunds for E+ / Preferred fees (upgrades, seat changes, cancellations, ...) [Merged]
Old Oct 2, 2025 | 5:04 pm
  #151  
bigwings8
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10 Years on Site
 
Join Date: Jan 2013
Programs: UA S, Marriott Gold (UA), Hertz PC (UA), HH Gold (cc), Avis PP, National EC Executive
Posts: 297
I was flying SFO - FRA recently. Upgraded my E+ subscription from domestic only to include global routes. At some point prior to the flight I was able to pick an E+ seat (E+ seats had been fully booked prior). Day of flight I had a boarding pass for the E+ seat.

Shortly before boarding, gate agent calls me up and says that there's been a problem and they need to move me. So they moved me to an E- seat. No reason was given, except for something about a mistake and someone else getting the seat. Since the plane was already 3.5 hours delayed and at risk of crew going over time, I didn't push. But I figured I should be entitled to a refund of the difference between the seat I got and the one I had. So I submitted a refund req and United says "we don't refund E+ subs". I am not asking for a refund of E+ sub; I am asking for compensation for an involuntary downgrade from a seat I had technically paid for.
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