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Old Oct 1, 2025 | 6:57 pm
  #10  
sannmann
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Originally Posted by cfischer
no!!!! This is free. No change fee. Ugh - this might be more difficult to fix now. Submit a complaint to UA customer care and ask for the change fee to be refunded. A supervisor would have re-booked this free of charge no problem
I’ll add that forcing a customer to pay a change fee when one of the flights has been cancelled is an example of a post-purchase price increase and would be a valid complaint to DOT if United isn’t prompt in making a refund.
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