Originally Posted by
NotSoFrequentTraveler
The second time I called United was after my reservation showed that the flight had been cancelled. It gave me the option to change it or get a refund. When I tried to change it myself online I would have had to pay the fare difference, that is why I called United again. The agent told me the same thing, that I would have to pay the fare difference. And by the way, she was aware of what was going on in Brussels on October 14.
when you call again, make sure you mention that this is a cancellation and you are requesting a re-routing on available partner flights. Best is to come prepared with (LHG) options to FLR or possibly offering to fly to VCE or MXP where UA options will exist (that is much easier and if an award ticket ... might be the only options).
Below is a good option via LX that has availability in all booking classes on the UA codeshare. On a paid ticket this should be a piece of cake to rebook
