Originally Posted by
tennessetom
I know you are suppose to cancel the ticket first but I have always gotten the refund without cancelling when I use the form, it is one extra step but at least it tends to work unlike so many other things as it relates to airline it these days, in the end the systems simply weren’t build for the current world and this relates to all of the airlines
This sort of issue does not relate to all airlines. If I cancel a ticket on Air New Zealand, it will automatically process any entitled refund and will even detail the refund amount due