Originally Posted by
JuanTT
So I called. The agent went to her rate desk and determined that the ticket was refundable. She told me to just go ahead and cancel online, despite the message saying I would get a credit. I told her to wait while I did this. After cancelling, I went to refunds and entered the ticket number and my life story, as requested. Fortunately, I wasn't told, "Hey, buddy, you got a credit. You can't ask for a refund now."
I do wish that, if somebody buys a refundable ticket and then tries to refund it, the system would at least ask if they wanted a refund instead of a nice credit. That's apparently impossible. Of course the itinerary itself makes no mention of the fact that the ticket is refundable.
All in all, AA is a lot better at taking my money than giving it back. The agent I spoke to said, "I hear ya." Life goes on, I guess.
Same thing happened to me actually which was very confusing but I figured I fly enough that I'd use the credit anyway so didnt bother calling in or anything. Then when I tried to use the credit, the system errored out and said the ticket is eligible for a refund. So basically AA wants you to create a credit which you then cant use and have to separately request a refund for. Make it make sense AA. It's odd because anytime I cancel an award the miles and taxes are redeposited very quickly without any extra steps