FlyerTalk Forums - View Single Post - Booked flights to ALC in Business via MAD but seat in Economy! Confused..
Old Sep 28, 2025 | 2:15 am
  #63  
BA or bust
10 Countries Visited
2M
50 Countries Visited
20 Years on Site
 
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Silver– previous awards - Gold 13, Silver 7, Bronze 4.
Posts: 7,745
Originally Posted by Tafflyer
The new BA website looks like it has been programmed with the probably well-meaning intention of keeping everything simple and catering smoothly to requests. Unfortunately many trips many of us call simple are not so to the new system. When I ask for business class I don’t necessarily mind having the main flight in business and the feeder flight in Economy but only when I am told so before I make my decision to book.
I have replicated the experience described by the OP and this information is most definitely obfuscated. You can see if you click on individual flight numbers exactly which cabin has been selected but you have to know to do so. In my opinion this is definitely misleading the consumer.
Indeed business class was available for the combined flights I selected but only in a higher booking class than was available for the first sector. In my opinion the new BA website was not fulfilling the search criteria correctly or even giving the consumer the option to do so.
Agree. And since BA’s new strategy for the BAC is to attract, retain and reward business flyers on expensive tickets. having a website that does not enable that is IMHO shooting themselves in the foot.

And as for the lack of clarity of what you are getting when you book… though I am not a legal expert, the new website, IMHO, sails close to making people enter into what may be regarded as an Unfair Contract in law.
BA or bust is offline