Originally Posted by curryrice

Datapoint: bought a $100 gift card online from a place in San Diego that uses Toast on 9/21, credit showed up this morning 9/26. That Resy map that someone posted earlier in the thread is great.

Originally Posted by Cardboard55

I'm not completely giving up, but at this point I assume I'm not getting the credit, and I am going to eat at a Resy restaurant this weekend to make sure it doesn't go to waste.

To recap, I added $100 to an existing gift card, online, using Toast, for a restaurant that uses Resy (and is on the Resy map linked above). The charge on the card shows as "TST * restaurant name - location" and as far as I can tell exactly matches what it looks like if I use the card in the restaurant (but I don't normally use my Amex there, so I don't have any Amex transactions to compare). The transaction shows as a "restaurant" transaction. The only weird thing I notice is what I mentioned earlier in the thread, that the address shown for the transaction in my Amex account is not the address of the restaurant, but an address for another location of the same company. And that location does not take reservations, therefore is not in Resy. So, the merchant name matches the location that is in Resy, but the address shown does not. This is the only thing I can think of that would cause a problem, but maybe others have ideas. Anyway, it's a data point in case it helps anyone.

Originally Posted by Caspavio

depending on how a merchant setup their account with their payment processor, amex can have trouble recognizing the merchant correctly. in your case, it sounds like the location you visited is part of resy, but the restaurant is a part of a chain or a large umbrella group that has multiple brands, and share a merchant account, so amex is unable to identify the restaurant properly. if you still have the receipt, you can try contacting amex to see if they can do something about it