FlyerTalk Forums - View Single Post - VIE has scanning cameras. Got charged for very small dent.
Old Sep 24, 2025 | 4:37 pm
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RBW
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Originally Posted by rylan
Hertz is the worst with the 'AI' scanners. Basically no way to contest it or even see what the original scan was to verify if damage was there or not.
The system picks up reflections/shadows/dirt etc and classifies them as damage and charge you for things that don't exist and/or Hertz will never repair.

Can't wait for a lawsuit which shows that Hertz is only collecting money for the same damages over and over and not actually repairing anything.
Does this mean we have to stop renting from Hertz? Hertz used to be the best during the days of OJ but has declined a lot. I am scared to rent from Hertz now.
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