Originally Posted by
Joe McGarey
Wondering if anyone can help point me in the right direction / offer some advice on next steps. I've been unable to log into my executive club account via the website for about 4 months. Each time I get an error page and url with 'idp error'. I've called the exec line and have had a case open with them, they could not solve the issue over the phone and referred my case to a 'technical team' and each time I call up for an update there is no movement. If anyone has had the same problem, this is the workflow that occurs when I try to log in:
Old website:New Website (ba.com/nx)
This sounds like the exact issue I had a few months ago, quoted above from another thread. The only way I got this solved was via a CEDR dispute (I realise an unorthodox method, but the problem impacted me being able to manage a booking for a trip, so I used said trip to raise the claim). This was the only method that forced someone to actually resolve the problem, it requires a back office IT support person to resolve, your account is not locked by anything on the front end. I can only recommend doing what I did or trying to get someone from the BA club to raise your case to an IT team that knows how to fix it.