Originally Posted by
SUNSETBurger
My troubles began with BA's big website "enhancement" last year, back when we were still executives! I received an email from BA informing me that my account had been locked and that I had to reset my password to recover it. This email came from a genuine britishairways.com email account so I obliged. However, my BA account remained inaccessible.
I then phoned the BA customer service line a few times until I managed to get hold of the coveted Scottish call centre to inquire about the matter. They assured me this was a universal problem and that the problem stemmed from the website overhaul. Despite this, after several weeks my account was still inacessible. Trying to log-in again during that period would only bring me to a page telling me that something went wrong and to contact customer service to resolve it. However, it appears the developers are quite a bit more transparent than perhaps BA would wish them to be in that the URL includes "error=access_denied&error_description=ERROR%3A+us er+is+blocked.&", which would indicate to even an undiscerining mind that my account is still blocked.
Unfortunately, BA customer support lines regularly fail to recognise that "user is blocked" would indicate that this user is still blocked, insisting that they can see no block on my account and that they can do nothing to help me other than raising an IT ticket. I have spoken to no fewer than a dozen customer service reps, filed several written complaints about the matter, had no fewer than eight IT tickets raised, and have even, in this 21st century, resorted to the outlandishly archaic practice of mailing a physical letter to BA's London offices beseeching them to help me unlock my account to no avail. I have no small sum of Avios stuck in this account and would quite like to use them.
There is no greater indication as to the level of desperation to which I have been driven than that I have now created an Aer Lingus account to use the shopping portal!
I would be deeply grateful for any advice this forum can offer.
There is no Scottish call centre for BA, its either Newcastle or Manchester, but there are Scottish people in Newcastle!
With the issue itself, front office are unable to unlock an account, so we would have to email the back office team again to ask this is done. They then usually get in touch with you via email.