FlyerTalk Forums - View Single Post - MM Agent "forgot" to cancel award reservation
Old Sep 24, 2025 | 5:06 am
  #5  
matio_svk
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Originally Posted by cfischer
If the ticket is to/from US you can alternatively file a DOT complaint.
Unfortunately is it not, I filed a complaint with lufthansa, giving a precise timeline of events, supported by phone records and even a timestamped private FB conversation with a friend, to whom I wrote about the cancellation after the phone call...
We will see how this plays out
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