Originally Posted by
longtimereader firstimeposter
Regardless of when I showed up, I showed up before T15 and my seat was given up at T18. Why publish T15 if the seat is given up before that time? Seems like a failure on AA’s part… and it seems like the gate agents knew it because now AA is trying to tell me my seat was only reassigned 2 minutes before departure. Which based on timestamps - when I was moved off the flight, boarding doors closed, etc, would have never been possible.
Putting aside the “should have gotten there sooner” comment, I get the frustration. I’d personally push back on AA to get a cash refund if you didn’t get one since this turfed your day trip and seek some miles for the annoyance given the different information / “bending of the rules”. I’m typically not one to ask for miles, but in this case I think it is warranted given that they removed you to hit metrics associated with D0.