We had a flight for 11:29 yesterday what was delayed to 1:29. E-mail and app update was sent out at 10 something well after the inbound flight was delayed leaving PTY. We were already almost or at the airport. If we knew earlier could have stayed at the hotel 30 minutes away for 2 more hours. For Cancun there are 4 flights that leave between 11 something and 11:42am. No idea why but it is what it is. We were booked on economy saver miles as a silver member but my issue is that since our final destination was PTY we were not rebooked on one of the other 3 flights leaving at a similar time. I get it but not fair as although we are ending in Panama City we still face a 4 hour drive home. We were given 380 peso meal vouchers each. I would have rather been rebooked on one of the other 3 flights. Our flight had a gate change but no update in the Copa app boarding pass. We missed our flight because of that and even at the original gate were told the plane already closed their gate/pushed back at least 17 minutes before departure. they told us they looked for us in the lounge and TGIF's but did not find us. We were at TGIIF's and as a group of 5 not hard to find. The ticket says gates close 10 minutes before departure, the "co-manager" of Copa Cancun that only applies to PTY flights. I told the co manger about it not reflecting in the app and they said I may been an app update which the App already requested I do in the lounge waiting for the first flight. Maybe so but I told then do not print tickets on stock paper/templates then. The new flight changed gates and then was delayed but only the delay showed up in the app. Since I already informed Copa that the app was not working properly in regards to gate changes that is on them. No importance was placed on that by the Cancun Copa Airlines team.

My questions here are is it fair/normal to prioritize putting passengers connecting in Pty on alternative flights first and what is the max compensation for involuntary denied boarding from Cancun to PTY?

At the Cancun desk I requested that a Copa agent meet us at our gate in PTY to resolve the issue but that did not happen also at the Copa customer service desk at PTY they told me to submit it online. I told them I could not eat that or sleep there with that information. Sadly very poor. customer service from a long time customer and shareholder.