Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 16,558
Not experienced that but you need to file a complaint online & make it clear they need to review the call recordings, also if you paid by credit card, you can file a chargeback after their response, if needed.
Do let us know the outcome ?