Originally Posted by
srikp
AA 154 (DFW - LHR) was cancelled yesterday (Sept 20).
My niece and her family were impacted. AA rebooked them on same flight later today.
However the hotel accommodation only allows them to stay till 11 am. So now they have to check out and wait at airport for close to 10 hours with 2 kids (5 and 7).
Is that normal?
Is what normal? The 11AM checkout? Yes that is normal. The wait at the airport (or elsewhere) between hotel check out and flight departure? Yes that is normal. Not clear if you are complaining about AA or the hotel.