Originally Posted by
Sally Port
Checked in for flight departing DCA through the website earlier this week — 2 pax, both opted in on their respective profiles, with FFNs attached to the PNR — and no luck. Phone CSR knew nothing about the program; put me on hold; and came back to say you have to use the app because “the website doesn’t have that feature yet.” That makes no technical sense whatsoever to me but sharing here FWIW.
Evidentially the website says you cannot have more than 1 passenger. Seems bizarre, but is what it is.
Sadly I saw that too late - I already checked in and even though AA was able to separate the PNR, they cannot un-check you in to start the process again.
Might be time to hire some DL IT guys (never thought I'd say that)
