Originally Posted by
AJA_
Trying to log a claim for a delayed flight on an Android tablet at ba.com/complaints and am permanently stuck in a loop while BA tries to retrieve the booking. Entered my mum's surname and her booking reference as printed on the boarding pass.
Am not trying to log into a BAC account as it's for my mum and she doesn't have a BAC account despite many times saying she should create one.
Wondering if the issue is because it's a flight that departed from LGW. I assume Euroflyer claims can still be made at ba.com?
Having the same issue with a LHR flight. It wouldn't find the booking from PNR and surname, so I entered everything (inc address) manually. It then gets stuck on the "submitting claim" page. No idea if it actually submitted or not.
Sorry I don't have an answer, but you aren't the only one. I might try contacting them on Twitter and see if there is another option.