Originally Posted by
CMRB
Lack of clear communication from AerClub/Avios: Why didn’t they make it clear when I first contacted them that I needed to amend my booking before the 24-hour window? This was not mentioned on the AL website or during the previous call with AerClub. Had I known this, I would have waited longer on the call to Aer Lingus. Ironically, when I finally reached them this morning, they told me AerClub/Avios should have been the one to change it, so it was a complete useless loop i found myself in
AerClub's T&Cs are basically the same as British Airways
Executive ClubThe Club - and BA has always had a 24-hour cancellation rule.
I can only guess that the Avios Group Limited telephone agent you were speaking to was unaware that they are the ones actually in charge of making (and changing) Aer Club bookings - presumably because such staff rarely if ever receive queries about Aer Club bookings.
If they were unaware that they were in a position to help, then I don't think you can rely on them for the insight required to alert you to the 24-hour rule.
The relevant part of the AerClub T&Cs is here:
https://rewards.aerlingus.com/terms-and-conditions
EDIT: the refund policy is also available on the booking page as shown in the second attachment