Originally Posted by AJA_

Trying to log a claim for a delayed flight on an Android tablet at ba.com/complaints and am permanently stuck in a loop while BA tries to retrieve the booking. Entered my mum's surname and her booking reference as printed on the boarding pass.

Am not trying to log into a BAC account as it's for my mum and she doesn't have a BAC account despite many times saying she should create one.

Wondering if the issue is because it's a flight that departed from LGW. I assume Euroflyer claims can still be made at ba.com?