Originally Posted by
norbert.kriszt
Here’s what happened:
- By filling in the online refund form, my ticket was immediately cancelled.
I was not trying to cancel my journey – I only wanted to explore options to reschedule the dates and possibly adjust the outbound route. Instead, I ended up with almost nothing back.
Welcome to the forum, and it's unfortunate that a negative experience brings you here.
I've highlighted the significant bits from your AI-written post. Why did you think filling in the refund form would lead to adjusting the outbound route?
I don't have an active LOT reservation, but the screenshots below make it clear that the flight change and refund forms are two separate workflows. And if you're not confident in using the airline website, it's best to call in, and talk with customer support; they have 24/7 contact centers in Polish and English.
Obviously, the money is lost now, but for future reference.
