Originally Posted by
bearchaser303
I took a roundtrip flight on August 30th (out and back same day) and my status progress never got updated for those two flights. Today I contacted Southwest via chat. A case was opened for me and I received a prompt response (about 1.5 hrs later) via email quoting that sentence from the T&C's. Funny thing is I did the exact same itinerary two weeks earlier and I automatically received credit for those flights.
email response from Southwest:
"After reviewing the confirmation number ******, the reason it did not qualify is due to being a round trip. Per the terms and conditions, a qualifying reward flight segment is defined as a one-way trip booked through Southwest® purchased with points from Denver to a destination city or from an origin city to Denver, including any intermediate stops and/or connections on Southwest. That said, we can not honor your request and apologize for any disappointment this may cause."
Wow, thanks for the details. That's a new one for me, where only one ways count. Add another example to the list of Southwest customer unfriendly decisions. Guess a recent software update was made to stop awarding the A list flight credits. Hope that they don't retroactively take away the RT credits - this late in the year it would be hard to make it up.
But no mention of RT not qualifying in the rest of the terms:
Tier qualifying flight segment credit is not valid on charter flights, Groups travel, Companion Pass®, Cash + Points bookings, Southwest Vacations® packages, or Getaways by Southwest™ vacation bookings. Special fares, such as infant, child, military, and government fares do not qualify for promotion.
And if it is only one way segments that qualify, how could the following term make sense? "
The flight segments are awarded after the ticket is flown." Would you have flight segments (plural) associated with one way ticket?