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Thread: so points flights count toward A-list flight count?
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Old Sep 15, 2025 | 5:13 pm
  #9  
bearchaser303
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Originally Posted by oceanbreeez
I think the intention with that wording is that each one way flight counts as 1 (so a RT will count as 2). I've had both OW and RT flights count under the Denver promotion.
I took a roundtrip flight on August 30th (out and back same day) and my status progress never got updated for those two flights. Today I contacted Southwest via chat. A case was opened for me and I received a prompt response (about 1.5 hrs later) via email quoting that sentence from the T&C's. Funny thing is I did the exact same itinerary two weeks earlier and I automatically received credit for those flights.

email response from Southwest:
"After reviewing the confirmation number ******, the reason it did not qualify is due to being a round trip. Per the terms and conditions, a qualifying reward flight segment is defined as a one-way trip booked through Southwest® purchased with points from Denver to a destination city or from an origin city to Denver, including any intermediate stops and/or connections on Southwest. That said, we can not honor your request and apologize for any disappointment this may cause."
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