Originally Posted by craigthemif

The website doesn't seem to specify which is a "standard suite" and which is a "premium suite", but the Castle suite gives every impression of being "premium", in which case your SUA should have never been confirmed.

Obviously you're still entitled to push for some kind of gesture from Hyatt corporate. But I don't think the hotel is necessarily wrong for not giving you a room they wouldn't be paid appropriately for.