Weirdly not my style, it seems i had booked a flexible rate instead of my usual prepaid commitments.
So i cannot give a datapoint about prepaid restitutions.
This was my answer from
[email protected] (also
[email protected] as i booked transfers with them)
Greetings from InterContinental Singapore!
Thank you for being our InterContinental Royal Ambassador member, and for your continued support over the years.
We are truly grateful for your kind words about our team and the many memories you have created with us.
As you may be aware, all our guests have been notified that we will no longer be part of the IHG Hotels & Resors family effective 1 January 2026.
We understand this may come as unexpected news, and we appreciate your understanding during this transition.
Regarding your reservation for -- – --- January 2026 (Reservation # EDIT),
please be assured that your credit card has not been charged,
as the booking remains within the cancellation policy period.
Should you wish to proceed with cancelling this reservation, you may do so directly via the IHG app.
Alternatively, we are happy to assist and cancel it on your behalf, just let us know your preference.
We also acknowledge that your second reservation (#EDIT) has already been successfully cancelled via the app, and
we have taken note of your request to cancel the two arranged transfers on -- and -- January 2026.
These arrangements will be cancelled accordingly.
We understand this transition may bring mixed emotions, and we are sincerely grateful for your loyalty and the trust you have placed in us over the years. We look forward to welcoming you once more for your festive stay this December and hope it will be a memorable and nostalgic experience.
Please let us know how you would like to proceed. We are here to assist with anything you may need.
Warmest Regards,
---------------- (Ms)
Reservations Manager
Hope this takes away some uncertainties.
My letter was written in the spirit: " as RA i can understand the hotel's difficult phase of transitioning from leaving IHG and thus the guaranteed benefits confered for RA via the T&C of IHG's AMB program will ofcourse not be anymore applicable with new ownership. Thus i unfortunatly need to cancel my reservations."
I encourage everyone to reach out to get closure or certainty about their reservations,
As RA i am sad about the loss of this hotel but here i'm set at ease with this email that at least my December stay will be one final chance down Pernakan memory lane with a touch of Buginese and the location's caleidoscope's history.
https://en.wikipedia.org/wiki/Peranakan_Chinese
https://en.wikipedia.org/wiki/Bugis
https://en.wikipedia.org/wiki/Bugis,_SingaporeAlthough Singapore offers many flavours in neighbourhoods, sometimes you blink your eyes and there is already a new development
Bookings at Pan Pacific Singapore are already set, this stay will be a Skyline suite & Pacific Club room with Marina Bay view. Exciting!