Originally Posted by
eshroom
Arm yourself with a replacement ET itinerary, and keep at them until they at least try to get ET to rebook you under the same PNR.
I have a couple of ET awards booked that have had schedule changes, but no cancellation. In surprised if there is an alternative that you were out on it. Has the route been removed altogether?
No, the crazy thing is that none of the 4 segments included in the itinerary have been affected. I hold another reservation for other two family members on the same flight issued by Singapore Air.
first time in 25 years with awards that the ticket is cancelled without reasons while the flights are still on