Originally Posted by
BobFF68
Hi, I have a family account and I can see the members name as family in my account, the strange thing is that the miles (not referring to status miles) are allocated separately to each member account, miles were collected when the family account was already created (I was Gold tier at the time now downgraded to Classic Plus), I would have expected to see the miles all together in the family account or just in my as family head, is this normal? if I want to use all the miles it seems I need to transfer from each member account to mine, is this correct?
Thanks an advance.
In any case, the total miles should at least be in "lead account" holders account. That is what the rules states. The total miles should be available for everyone's account in the family account (that is the case in our case) if the "lead account" holder writes a feedback to authorize other members to use miles. That might be missing in your case.