Originally Posted by
corporate-wage-slave
. BA is investing in this area, but progress is very slow. There isn't anything much that a customer can do, unless the online tools can be jollied into action, so it is best to just leave it for a few hours or the next day.
So is has this been out-sourced and being done on the cheap? Or is it being done in house? This is a ridiculous state of affairs and one wonders how much business they lose as a result.