AI is the shittiest thing we could have created with billions that could have solved poverty around the world.

AccorPlus is using one that is nothing but dumb. When trying to chat with Ori, the only thing it knows to say is "In order to continue, we would need your membership number, please provide the information if possible." I believe Ori is as dumb as Siri on my iphone after over a decade of existence. It doesn't recognized any other response than a valid membership number.

So if you have issues with the subscription for sure there is no membership member. Hence the only solution is to send an email and be patient


update:

I called ALL team (France) to cancel my All Plus Voyageur (calls are recorded), they told me to reach Accor Plus. Sent the email to which i just got the response asking me to contact ALL team... wonderful customer journey

At some point they need to consider themselves as a global company with international customers. They need to have a single team handling issues or at least when you contact one team, it should be responsible for liaising with their counterparts instead of letting members being ping pong balls