Originally Posted by
emeraldflyer
Small amount of avios but let's face it, you were given something for a service you didn't end up paying for so I imagine if everyone in J made the same complaint...
I think with all of these data points, status is relevant as well as class and if revenue or redemption or upgrade.
Apologies, I've just updated my post with that info. An overnight redemption flight and I had no real need for wifi so I didn't make much fuss. My wife was on the same flight (on a separate booking ref so separate complaint submitted) so I will update with what she is offered (as blue status on a revenue fair).