FlyerTalk Forums - View Single Post - Gate agents threatening passengers to gate check carry-on bags
Old Sep 8, 2025 | 8:55 pm
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smmrfld
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Originally Posted by m907
There are anecdotal reports circulating on social media of Southwest gate agents threatening passengers that their flight will be delayed and/or canceled if not enough people agree to gate check their bags.

I've seen one rumor that Southwest has a new AI software system which sets a minimum number of bags to take and if the gate agent fails, he is penalized.

The reports indicate some gate agents are getting rather aggressive and flights have been delayed up to an hour for this reason alone.

Obviously this was entirely predictable. The fun and egalitarian Southwest system is being replaced with Spirit/Frontier style nastiness.

Has anyone here witnessed it?
Fly WN weekly…haven’t seen any of this.
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