I was in a similar situation last year, but handled completely different (both by myself and IB). I will provide the details as a data point.

I was on a BA Avios ticket, CPH-MAD-BOG in PE; also the midnight departure IB 155 to BOG. Before traveling I had selected seats on the IB website and inserted my email and phone No. in the IB PNR (which is different from the BA PNR),

On the day of traveling, CPH-MAD was delayed due to technical issues at MAD with the incoming aircraft to CPH. Already at CPH I received emails from IB that the flight was delayed and eventually an email that I had been rebooked to the first IB flight, MAD-BOG the following day at noon. Upon arrival MAD at 1AM I didn't waste time on the queue for hotel but simply booked my own hotel (200+ EUR) and took Bolt to the hotel.

Next morning I called IB and was rebooked from the noon IB flight (IB151) to the late afternoon IB flight to BOG (IB153) which suited me better (as it allowed an almost full day in Madrid). No issue.and agent rebooked and reissued ticket (on IB ticket stock),

After traveling I submitted the form on the IB website for reimbursement of hotel and Bolt to/from hotel. It was remitted without issue after a few weeks. Very smooth process. I also received 600 EUR as comp. for delay, but you will not get that as the delay was caused by French ATC strike.


I assume you were rebooked to IB 155 the following day because there were no seats available in C/J on the earlier IB flights to BOG. If seats had been available, IB would have rebooked you on their earlier flight as IB has no interest in keeping you longer in Madrid than neccessary. IB will not rebook to Avianca when they operate 3 daily flights to BOG and is not obliged to under EU reg. 261/04. The previous poster is not right on the point that you are entitled to ER 600 just because IB didn't rebook you on an earlier flight or a flight with another airline (in this case Avianca) - you were rebooked on the next IB flight with seats available in C/J; that is all IB is obliged to. Besides Avianca may not have had seats in C/J either.

But I agree with the other posters: BA has nothing to do with his. You claim for reimbursement is with IB only. Use the form on the IB website and the money will be in your account soon. The IB call center agent referring you to call BA for hotel etc - that was just BS/incorrect info - that was indeed poor customer service, but besides from that most of inconvenience you encountered could have been avoided if you had handled it differently/knew what to do from the outset.