Originally Posted by
gudugan
I paid my balance with the Bilt app (not the Wells Fargo app) on 7/28 and 7/29. The funds were never taken out of my account but the payment was marked as successful. I see the payment transactions in the Bilt and WF app as “Online ACH Payment” +$XXXX and then an equal amount as “Adjustment” -$XXXX. As a result my outstanding balance on Bilt never went down and my card limit is exceeded from 2x rent charges. Oops. And I probably can’t use the card for rent day.
Originally Posted by
gudugan
It turns out that the Wells Fargo fraud team just closed my account completely and the phone agent says it can't be reopened but I can reapply for the card. Letter coming in the mail. Goodbye for now, I guess...
Originally Posted by
gudugan
My payment due date is near the mid/end of this month. The payments from the Bilt app caused my credit limit to reset but the payments never went through so I assume that charging over the limit triggered some fraud alert. I never received any communication email or otherwise from 1) Bilt or WF that the payments never went through or 2) that the card was cancelled other than it showing up in the app.
As soon as I noticed that this happened I immediately paid off the balance directly over the phone via ACH but this didn't solve the issue.
Originally Posted by
gudugan
It feels like it's almost their fault for marking a payment as successful when the funds weren't taken. So the transaction should have been denied rather than accepted... Let's wait and see what the letter says. In any case not much lost as you probably have to reapply for a new Bilt card in Feb 2026 anyway.
I would have assumed the behavior would be similar to this other WF card. No T&C about this for the Bilt card.
https://www.wellsfargo.com/credit-ca...ent/#Account05
Following up on this, here's the letter I received from Wells Fargo:
Subject: Closure of your credit card account ending in XXXX
Periodically we review our customers' accounts with us to ensure that the use of each account continues to meet our guidelines. We recently found your credit card account no longer meets our lending requirements based on a suspicious payment or account activity, or money that we could not collect. As a result, we're closing your card account as of the date of this letter, and providing important information to help you prepare for the changes.
What is changing and steps to take
* Please continue to make at least the minimum monthly payment for any outstanding balance. You can pay your balance in full at any time without penalty.
* You can no longer use this account for purchases or cash advances. Safely dispose of all associated cards and SUPERCHECKS
* If you set up automatic bill payments using this card, please cancel or change them to another card account.
* If you have a rewards account, it may have been closed and any unredeemed rewards associated with this credit card account may have been forfeited, except where prohibited by law.
* Any optional features linked to this account have been canceled. This includes overdraft protection.