Which route/airline did you book and which class?
1) ZRH-BKK LX in C (I)
2) BKK-VIE-ZRH OS in PE (R)
3) Rebooked BKK-VIE-ZRH in C (I)

How many pax and how many award miles?
1) 2 pax - 96'383 miles + 714.60 CHF
2) 2 pax - 65'382 miles + 380 CHF
3) 2 pax + 103'764 miles + 460 CHF (+ 380 CHF rebooking penalty)

How many days/weeks/months did you book in advance?
1) 50 days
2) 21 days
3) 6 days

Have you been able to book your preferred dates of travel?
1) Exact date
2) Exact date - Not preferred cabin
3) Exact date - Preferred cabin

Were you happy with the award booking procedure (e.g. online/by phone)?
1) Online, easy
2) Online, easy
3) Rebooking over the phone, easy enough

How often did you have to check/call until you got the seats?
For OS, I basically checked every day if seats would open up in J until they finally did. LX was available in J from the moment I decided to book.