Originally Posted by
WrightHI
That is very bizarre. It's not how it's supposed to work. The only suggestion I have is to make sure that you've matched AS status to HA and call again. Platinum calls get the same call center, but IME generally competent reps.
Update: I called Hawaiian Miles, and after confirming this was a Hawaiian operated flight, the status qualifying miles were added to my tally immediately. Thanks for the advice to try calling back.