Hey All,
Before making a fool of myself, I wanted to make sure I am not making a mistake here.
On 15th August, two Easyjet planes clipped wings at Manchester airport, an incident which was widely documented on various news site, including the BBC:
https://www.bbc.com/news/articles/c8ry06yr4evo.
My wife was due to depart on the damaged plane and suffered a 4hr delay due to the incident, which thankfully didn't end in any injuries. She applied for EC261 compensation on my advice, as my understanding was that it would be eligible, however we've just had the following response:
We always review claims fairly and in keeping with EU/UK regulation. We know how frustrating delays can be. We always aim to provide the best possible experience when flying with us, however, from time-to-time situations arise which are outside of our control and unfortunately when this happens we are unable to offer compensation.
To further explain what happened on the day; a third party supplier at the airport caused damage to the the plane that was schedueled to take you to Manchester. Once parked in the gate area, the damage to the aircraft had to be assessed. Unfortunately, there was significant damage found which we were unable to repair, we had no option but to delay your flight. We do take reasonable measures to avoid cancellations and delays to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as higher than expected levels of disruption to our network meant that our replacement crew and spare aircraft had already been deployed.
Firstly, I am not sure which "third party supplier" they are referring to, was it someone else other than a Easyjet employee behind the wheel? IMO this was very much "in their control".
Am I wrong here?
Cheers,
Mark