Originally Posted by flyingcrooked

I think that's a mistake. The website clearly says "Please complete and submit the form below to find out if your flight disruption entitles you to compensation and expense reimbursement (e.g., if you arrived at your final destination three or more hours from your scheduled time of arrival)." That does not in any way qualify the checking to only the APPR; it just says it will tell you whether you are entitled to compensation. If you plug in an ex-EU flight, it gives false rather than true information.

At the very least, the eligibility checker should say that it only checks whether you are eligible under the APPR, and that you may be eligible other under schemes. Moreover, EU261 is quite clear that airlines are supposed to inform passengers of their rights, and AC works very hard to do the opposite, to obfuscate and misinform. E.g.that website. Or the cancellation email I received on my ex-EDI flight, which gave no hint whatsoever that I was entitled to compensation, as it should have, and instead suggested I was not and directed me to an AC website that said that I was not.

The thing is, under EU261 the airline itself is responsible for providing the compensation, the responsibility does not fall on the customer to independently learn their rights and claw and fight with AC for compensation. So for this reason it's not up to AC to decide it will inform customers under airline-friendly rather than customer-friendly legislation. By doing that it is violating a law that it binds itself to abide by when it chooses to offer ex-EU flights. It should just be sending the money automatically. Doing anything less is failing to fulfil a legal obligation.