Originally Posted by
NorthAmerica
....It is awful though to advertise people a window seat and then have their customers board only to find out they paid for something that is not there. ...
It seems UA plans to price Window or not, as they have in the past -- the same. It is legspace or not, location closer to the front of the cabin and 1or 2 adjacent passengers, are the pricing factors
Originally Posted by
NorthAmerica
.... Sad they just don't do the tight thing for their paying passengers in the first place. Plenty of airlines already had this problem solved so it isn't that hard or costly.
Can not say I have seen this issue previously ever raised on FT or Redit, so very possible UA was thinking this was not a significant customer concern needing addressing. BTW, the lack of a prior complaint from the plaintiff may be a flaw in this legal action.
"Plenty" seems to be rather "a few"