Originally Posted by
alesamcippa
Thanks for your thought.
Normally I wouldn’t think so about LH, but as said, I had a similar experience in April when they merged with ITA and no points were credited. After insisting for 1 Month a Support Representative credited it to my account manually. And since the system did it itself too in late june (therefore crediting me double), I think that insisting and proving my flight was in business could help, since I do not care about the miles but more about the points.
The idea to rebook to a higher class is good, but since I don’t really have knowledge on how to do that, especially with avianca, I kindly ask you to help me on how to do that. For fare classes I am still a newbie
if you booked directly with Avianca then you should call them, but if you don't speak spanish that could be challenging (so I've heard). If you booked with an agency then you should contact that agency.
In either case it might be easier to just cancel for a refund and rebook from scratch and request to be booked in D fare class (assuming it's still available).
But before you cancel anything you should see how much the fare difference would be between F and D classes. Just because in my case the difference was only 200€ doesnt mean it would be the same for your particular routing