Originally Posted by
Mwenenzi
Have the physical boarding pass?
Yes.
Originally Posted by
Mwenenzi
Class of travel?
Business.
Originally Posted by
Mwenenzi
Suspect the QF codeshare is the problem
If the request is from AA to CX and the flight in question has a CX flight No. (yes, QF codeshare), I don't see where a problem could arise.