FlyerTalk Forums - View Single Post - VIE has scanning cameras. Got charged for very small dent.
Old Aug 21, 2025 | 2:01 am
  #1  
harryb888
10 Years on Site
 
Join Date: Jan 2012
Posts: 3
VIE has scanning cameras. Got charged for very small dent.

A word of warning... vienna airport has imaging cameras that take detailed pictures of the car exit and return. I'm not sure how much AI was involved but I got charged €280 for a tiny door dent that with manual return inspection would have been disregarded.

Has anyone else had experience of this with hertz austria? I know hertz have started doing this elsewhere. For vienna airport it looks like all car rental companies are using the same scanners. Is there any difference between rental company policies. I am growing progressively less happy with hertz and thinking of renting from different companies in the future. Are any rental companies better these days or are they all on a race to the bottom?

H.
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