Originally Posted by
flyingcrooked
AC is supposed to proactively offer hotel, but my question to the concierge email about a hotel went unanswered (over 24 hours so far — the night in question has passed). There must be many thousands of people who were owed hotel, food, etc and received absolutely nothing. And zero ability to get in touch with the airline either, of course. I bet some of these people would really struggle to fund multiple nights of accommodation out of pocket, especially in summer high season. (That’s part of why the airline has to provide, not do it on remittance basis.) It’s striking the CEO was totally shocked CUPE didn’t immediately follow the back to work order, given AC itself must have as an internally stated aim to evade/break EU law as much as possible.
In terms of scale this must be of a magnitude far larger than the flights affected in February when the Delta plane flipped over at YYZ but the parallels with that night are alarmingly similar.
As noted in an earlier post, we were caught up in that and the AC handling of it was shocking. They had ONE poor scapegoat at YUL trying to explain things to thousands of passengers. They offered hotels through the App and email (we got a notification) but when you went to accept, it would not work. We tried for 3 hours then ended up booking our own and having to wait hours for a cab to downtown Montreal as the lineup was unlike anything I have ever seen. They sent emails offering to rebook flights but when you try the app or website it says you need to contact the customer service desk, and when you try to call customer service or get the number on the website the voice on the phone says it is not taking calls and the banner on the website says the call centre is closed. I persevered with calls and got through on day 2. That was all for a single route of YUL-YYZ so I sympathise with those embroiled in what is surely an exponentially larger cluster**** of disorganisation and misinformation where the entire network of flights is affected.