AC is supposed to proactively offer hotel, but my question to the concierge email about a hotel went unanswered (over 24 hours so far — the night in question has passed). There must be many thousands of people who were owed hotel, food, etc and received absolutely nothing. And zero ability to get in touch with the airline either, of course. I bet some of these people would really struggle to fund multiple nights of accommodation out of pocket, especially in summer high season. (That’s part of why the airline has to provide, not do it on remittance basis.)

It’s striking the CEO was totally shocked CUPE didn’t immediately follow the back to work order, given AC itself must have as an internally stated aim to evade/break EU law as much as possible.