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Thread: AMEX has the incorrect Social Security number for my accounts. What do I do?
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Old Aug 17, 2025 | 7:08 pm
  #4  
mia
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Originally Posted by G.O.A.T.
....I am not sure how to fix this. I am not sure how I can call AMEX and say, for the last 25+ years, some how, you have the incorrect SS number.
This will not be the first time that American Express has recorded an inaccurate SSN*. Just say that you received a letter, and it appears that American Express has an inaccurate Social Security number in their records. Ask for the department/procedure for submitting the correct number. You have no way of knowing how or when the incorrect number appeared in their records. I wouldn't even mention that aspect.

Parallel example from another bank. In this thread the poster reports that Chase told him that accounts could not be consolidated on a single login because "1 digit of SSN incorrect”

Adding a new Business card to an existing Chase profile
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