Originally Posted by
ROKNA
I tied to change my flight last Tuesday in Bristol and faced a refusal, we didn't even get into booking references just a straight we can't do that. I have confirmed BRS has live Astral terminals so has the same ability as staff have in Dublin to change tickets
EI HQ can do the changes, especially when bulk changes are required
is it new that BRS staff have full system access ?
I'm sure somebody said before [possibly
corporate-wage-slave ] that they did
not have full access - hence why they couldn't even swap you to an earlier flight.
Last edited by fartoomanyusers; Aug 17, 2025 at 2:09 pm
Reason: tag error